Northgate & Covid 19

covid

To our customers and our community,

It’s a difficult time, and we are addressing concerns over the safety of staff and customers. Northgate Liquor Store will continue to remain open to serve the needs of our community.  In order to ensure we are providing the most sanitary environment we can we are doing/implementing the following:

Cleaning and Sanitization: We are reinforcing our rigorous standards and operating procedures including frequent sanitation of all high touch-points in our store including door handles, cooler handles, payment terminals, counters, high touch point areas, and more, every 30 -40 minutes.

Shopping: In store shopping is available with restricted hours and a limited number of shoppers in the store at one time.  We request that everyone practice social distancing while shopping for their items.  We have hand sanitizer available plus we have plexiglass barriers and social distancing markers for cash out line-ups.  On-line shopping is also available on the STORE tab.

Hand-washing: All staff are washing their hands continually, wearing gloves for added protection and keeping the gloves sanitized or changed if touching any un-sanitized items (ie cash).

Cash handling: We recommend that all customers pay with debit or credit card and are currently taking cash at only 1 or our tills. (This is in place to help minimize the exposure of staff and customers to un-sanitized surfaces.)

Returns/Empties: At this time we are suspending taking returns/empties.  (This is in place to help minimize the exposure of staff and customers to un-sanitized surfaces.)

Staff Health: We are encouraging our employees to closely monitor their health and well-being and to stay home, if they, or someone they have been in contact with, are feeling unwell.

Sampling: We have suspended all in-store sampling at this time.

Prize Draws: We have suspended all in-store prizes draws at this time, but we are offering entry into a prize draw with every On-Line Order placed.

Shopping Bags: If you would like to use your own reusable shopping bags or other shopping bags, we ask that you pack that bag yourself. Otherwise we continue to provide no cost shopping bags and boxes.

We are working hard to ensure that we can provide you with a safe and sanitized environment.  While we adapt, we hope you still feel we are bringing you the service and products you love; however not all aspects of doing so are within our control.  We will be working towards regular hours but are taking this day by day and we will always place the safety of customers and staff first in all decisions.

We are staying informed and taking direction from the federal and provincial government; and providing the best service we can with the staff limitations that we have and hope that we can all remain safe and remain open to serve your needs.

We appreciate your understanding and continued support.